Wanted – Reforms on “Kaizen” Mode!

In the last few days, newspapers and online portals have been filled with nostalgic Op-Ed pieces on how the 1991 reforms happened as we celebrate 30 years of the reforms. These pieces by some of them who were part of “reforms team” then and other commentators often talk about the circumstances in which the reforms were unleashed, how the then Prime Minister Narasimha Rao weathered the political storm in taking some bold steps and how the then Finance minister Manmohan Singh and his team went about implementing them finally.

Yes, the “1991 reforms” was a significant event in our post Independent political history and in terms of impact on the ground, probably the most significant. Though it was not realised then, the reforms package helped to change gears of the country which was stuttering at a modest pace of growth all along, while the rest of the world was galloping.  It also helped lift millions of Indians out of poverty in the next 20 years.  So, it is apt that we give due recognition to the process and the people behind it and celebrate with much enthusiasm.

As a country, we are in a phase where we need the next reforms momentum. One that will define our growth trajectory for the next 30 years. In that sense, we need to now move on from living in past glory of what the 1991 reforms delivered and initiate the next cycle of reforms. So, what could they be? A reform is defined as a change brought in an existing system to make it better. Therefore there are reforms that result in incremental changes, thereby incremental benefits and there are reforms that are big which result in monumental changes and thereby impact. 1991 reforms can be grouped in the latter category.

 In the last 20 years, since the Vajpayee regime till now, it’s not that there have not been reforms of the big impact category in our country. But they have been few and far between. In the issue of reforms, I would like to see the glass as half empty. What we need is the next bust of reforms one shot that will change the course of our country forever and for the better. And if at all there is an opportune ‘muhurat’ for the same, it is this. Because when we come out of Covid hopefully very soon, we need to not just recoup the lost two years but get back to an irreversible high growth trajectory.  And for that, we need a whole set of big bang reforms that need to be unleashed ASAP. And I will group them in the following critical areas:

  1. Ease Of Doing Business: While we continue to say that we have improved our ranking on the Ease Of Doing Business front from before, those of us on the ground very well know that India continues to be a complex country to do business in and with. And the issue of “Central” subjects and “State” subjects adds complexity to the whole thing.  To put this in perspective, we have 1536 Acts, 69233 Compliances and 6618 filings to comply with for our businesses in our present regulatory environment.  There have been bits and pieces effort in states to remove/amend rules and regulations in the last few years. But these are just incremental changes and do not move the dial. What we need is a complete review of the existing rules and regulations across all states that include Central laws and state laws and a wholesale repeal of all the frivolous ones.
  1. Labour: This is connected to the “Ease Of Doing Business” but has scope beyond that as well in terms of ensuring competitiveness and achieving productivity as well. A paper I read on Labour Reforms mentioned that labour laws in India constitute 30% in terms of acts and 47% in terms of compliances in our regulatory framework! In terms of numbers, it is 463 labour Acts, 32542 labour Compliances and 3048 labour filings! Not that the existing regulatory environment has benefited the labour so far. The current labour laws cover only 9% of India’s employee base! So, there is an express need for simplified labour laws that will help the industry to grow while remaining competitive, will be fair to the employees while empowering them while bringing a majority of the labour force in its ambit.
  1. Infrastructure: It is undisputable that the general infrastructure in India has grown leaps and bounds in the last 20 years. There are two ways of looking at this. If we compare with where we were in the past, then of course, things are certainly better. If we look outwards and compare with our peers, then we will realise that we have still a long way to go in basic infrastructure. It is also a fact that with respect to infrastructure we are always in a perennial “catch up” and “Work in Progress” mode. And I will explain this with an example. In 2005, in the Nagoya city of Japan, a new airport was thrown open just to coincide with the World Expo that happened in that city. When I visited Nagoya in that year, I was appalled to find the new airport almost empty though, it was witnessing almost 4-5 times the normal traffic on account of the Expo. Compared to the old airport, the new one was huge and I was told then that this airport was now built forecasting for next 30 years of traffic growth so that they don’t have to meddle with this for a long time. Now, this is the approach required for infrastructure projects. However in India, we build projects based on today’s situation and by the time the project is completed, it is already bursting at its seams. The new Bengaluru Airport is an example of this. Inaugurated in 2008, it had to launch its expansion by 2011 within just three years! Most of our highway projects are planned like this. That’s why I say that the grudge towards the bullet train project in India based on today’s situation is ill informed. By now, we should have kicked off at least eight bullet train projects, not one.  Unlike in the past, financing for infrastructure projects is no longer a concern. There are global multi-lateral agencies backed by developed countries willing and waiting to fund viable infrastructure projects in a country like in India which offers potential and returns.  In the area of Infrastructure, we need drastic reforms in our planning method and execution. And that brings me to the next critical area.
  1. Land: Most of our infrastructure projects get stuck or go through inordinate delays due to the issue of land availability aka land acquisition. This is an indeed complex issue but we need to study best practices in other developing nations and come up with a new method that is fair to all and makes the process easy and less time consuming. The present Land Acquisition bill in its form needs urgent reform.

There are other areas too where reforms are the need of the hour and I will continue with those in Part – 2 of my blog next week.  But my focus remain on areas related to economic growth. To part conclude this piece, I would like to say that “Reforms” are a continuous process. And so continuous improvement of what we do is required. Going back to the Japanese way, they call it the “Kaizen” approach in management.  In India, we need Reforms on “Kaizen mode”!

To be continued.

 

Wah, Taj boliye!!!

When I visited Agra and the Taj Mahal last week, it was exactly after 10 years. That was in the midst of a hot summer in 2006. Much water has flown in the Yamuna since then and 10 years is a good time to see for oneself if the so called winds of change blowing across the hinterlands of India is for real. In these 10 years, the “Elephant” and the “Cycle” have got their opportunities alternatively to ride in Uttar Pradesh with the “Lotus” blooming or rather looming large at the centre!

We left Delhi pretty early (5.30 am to be precise) to beat the morning traffic till Noida. Close to Aerocity the new Airport hub replete with hotels and offices, even in the wee hours the roads were busy. One, with the slew of vehicles ferrying the staff from Call centres and BPOs of Gurugram after the night US shift and two, with the panoply of cars of all hue waiting in the roads for the call from their owners when they land at the airport. Now here’s the dichotomy. Folks who don’t bat their eyelids to write cheques for purchasing cars of the types of Audi, BMW,..  whine to pay the parking fees at the airport! So the drivers just hang around choking the roads leading up to the airports. (This by the way happens in almost all cities in India, I guess). After that initial congestion, the drive through the Lutyens’ Zone was nice. Lutyens’ Zone could be a credible advertisement for Swachh Bharat mission I thought. But then it’s always been that way.

Once we cross Noida, we quickly enter the new Yamuna Expressway which is supposed to make the Agra and the Taj trip more memorable. Earlier also folks from abroad always remembered the Taj Trip very well for the long travel from Delhi to Agra. The Expressway is international class so are the toll fees! But then if we need quality infrastructure and if private guys have to develop the same, you need to pay for it!  Along the Expressway one cannot miss the Buddh International Circuit built for bringing F1 to India. It’s sad that India doesn’t feature on the F1 calendar since 2013! The circuit now is reduced to hosting national races and being a promotional/testing venue for automobile manufacturers.  Blame it on the financial troubles of the promoter Jaypee group or the bureaucratic hurdles around hosting F1. One hopes F1 returns to India soon for the changes in brings in the landscape overall – partly which is even today visible. However just ahead, confirming the winds of change were the surprisingly neat and clean toilets at the 1st break at the food plaza!!!

The Expressway has a speed limit of 100 kmph for cars and 60 kmph for heavy vehicles. The driver of our luxury coach clearly believed that ours was a heavy vehicle and never for once allowed for himself the luxury of accelerating beyond 60 kmph. Never once. Now this discipline of following speed limits on highways must qualify as a big behavioral change!

As the Expressway ended and we entered the city limits of Agra, the dream drive ended. We were back to the early morning hustle bustle of a small town with buffaloes, dogs, hen and monkeys interspersed with a whole lot of people, handcarts, autos, crowded tempos,… on the roads. Busy road side eateries were rustling up morning snacks and the overall “dust bowl look” hardly can pose for Swachh Bharat. The road from where the Expressway ends leading to the Taj is surprisingly still narrow with chaotic traffic. The very impressive guide (impressive with his suave English and worldly knowledge) who joined us at Agra would tell me later that a highway straight from the Expressway to the Taj is ready and would be open to public soon. It was apparently waiting for the UP CM Akhilesh Yadav who has been busy with his parivar war these days!

The guide cautions us of all things prohibited inside the Taj. Well except for cameras, phones and wallets everything else is – looks like.  The 1st sight of the Taj as you enter from the main door is breathtaking and indeed the best sight!

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The guide no longer tells stories of why Taj was built as he knows very well that the tourists are all Google savvy these days. He focuses more on the intricacies of the construction and why it is a Wonder of the World. Talking of Taj being one of the Wonders of the World, at the Great Wall of China you can see an official certificate declaring it as one of the “New 7 wonders of the world”! Wonder why we can’t have a similar plaque at the Taj???

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The whiteness of the Taj has been fading thanks to the excess pollution over a period of time. So the authorities have undertaken a massive job of restoring the whiteness of the marble with surface treatment. We were told that they use what is known as Multani Mitti (mud from Multan). This process is underway and one could clearly see the difference in the 3 of the 4 minarets where the treatment is already over. The main dome will be up for treatment soon next year during which time it may be closed and will be a letdown for the tourists! Considering that Multani Mitti is from Pakistan – wondering if MNS will have a problem with that under the present Indo-Pak rough weather!

The Diana Bench which has now become the best photo-op place or rather selfie spot at the Taj– continues to reinforce what marketing and PR can do to a product. A spot where couples celebrate their love with that enduring pic is named after a person for whom love was elusive for most of her curtailed life!

Compared to the last time, the vicinity of the Taj is certainly neater, cleaner and devoid of general litter. Of course don’t expect us Indians to drop all the disposable shoes only in the bins kept for that purpose. Bins are provided and as is our habit we litter the shoes all over the place!

A good over 2 hours spent at the Taj and post lunch we visited the other monument – the Agra Fort. Agra fort is also impressive and brings a lot of high school history lessons back to memory! The emporium which the guide took us for shopping was expensive even for the foreign visitors in our group. But what was striking was the way they explained the process involved in the making of the marble handicrafts in understandable English. And didn’t do the pushing and shoving to buy! Talking of push and shove, the road side vendors hawking different “tourist targeted” stuff were polite and didn’t really hound us – a change from last time.

As we left Agra for Delhi, again a very pleasant but slow drive on the Yamuna Expressway was fantastic. In the backdrop of the setting sun, the smoke from burning of the agricultural fields create a hazy feel and of course add to the pollution of the capital. I read about this practice of burning the rice stubble by farmers once the harvest is over just few weeks ago in a “Swaminomics” column in the Sunday Times of India. Read here. As pointed out in that piece, it’s high time, they find an alternate to this polluting practice lest any “Odd-even” or other kind of idea is not going to help curb pollution levels in Delhi.

Once we crossed Noida, we couldn’t escape the now notorious evening peak traffic of Delhi. From Noida to the hotel took close to 2 hours! In India we now famously suffer from last mile connectivity! In almost everything. For example in roads, the highways like the Mumbai Pune Expressway or the Yamuna Expressway eases the travel between the borders of the respective cities but the journey from the end of the expressway to the heart of the city is still a nightmare wading through narrow roads and ever exploding traffic.

So to conclude, many positive changes are visible. Few legacy issues remain. As in many other areas, “the elephant” is on the move and we are getting there albeit slowly. Though visiting after 10 years, this is my 3rd visit to the Taj and somehow for the 1st time I really felt like “Wah, Taj boliye”!!!

Postscript: One of the enduring lines of the guide while explaining India’s high population – “In India, in the day time we believe in ‘Culture” and in the night – Agriculture😂😂😂