Kaala, Sarkar and being “Social media Ready”!

What is common between Kaala and Sarkar – both Tamil films released in the past few months? Many. But, beyond the obvious like both films featuring mass heroes with political ambitions, storyline with a political thread etc, etc. there is an important commonality. Both Kaala and Sarkar show Social media playing an important role in the scheme of things of the respective protagonist to take on his adversaries. In Kaala, when pushed to a corner by a scheming politician over usurping common man’s land in the name of slum rehabilitation, the hero (Rajinikanth) takes his fight to Social media and brings entire Mumbai to its feet. All the galvanising of people and spreading of message happen through Facebook videos, Tweets and WhatsApp forwards! Sarkar goes a step further. Even with just couple of hours remaining for voting, the hero (Vijay) is shown attempting to garner support among the remaining voters through Facebook live videos! Before that, he uses tweets strategically to set the narrative. As a non-conventional politician who is thrown into the thick of political action all of a sudden, Vijay and his young team’s “Go to Market” is basically Social media in the film!

 

Whether society mirrors films or films mirror society is still an open debate.  However, it is clear that the respective film makers of Kaala and Sarkar drew inspiration from the Jallikattu protests which happened in Tamil Nadu in the year 2017! Much to the surprise of all, Social media played a very important role and engineered a revolution in Tamil Nadu or so it is widely believed. For the first time, politicians came up to this rude awakening that their opponents can be just some faceless Twitter accounts and trending hashtags and not necessarily the conventional microphone wielding, venom spewing opposition faces!  As it happens normally, writers and film makers take their own creative liberties of what they see around themselves and do a bit of indulgence.  So is the case in these 2 films!

In India, we are already in election mode. Come May 2019, we have the Lok Sabha polls coming up where Narendra Modi is seeking a historic re-election. The moot question is, like how they show in films these days, can Social media be the game changer for parties in their quest to win in 2019? Like in these movies, can politicians and parties win by just harnessing the power of Social media?

I remember way back in 2008, it was Barack Obama who first demonstrated the power of Social media tools like Facebook and Twitter for his presidential campaign. Since then, Social media has been drafted into political campaigning everywhere and it’s been gaining ground slowly and steadily.  So much so, we saw how companies like Cambridge Analytica were exposed attempting to influence swing voters by just targeted messaging over Social media like Facebook.  In India, I guess the early ones to hop on to the Social media bus were Narendra Modi in 2014 and Arvind Kejriwal for 2015 Delhi elections. They used Face Book and Twitter effectively to communicate to the young and urban voters that time! Today, my guess is that almost all parties have a backroom of Social media warriors across the country/state to manage their presence in Social media! And lo, new careers and job options have opened up – Social media managers, Data Analysts, Hashtag managers, video editors and so on!

While Twitter and Facebook have been prominently used in in the past for campaigning, I feel that in India for 2019, WhatsApp will hold the key. With over 200 million users of WhatsApp in India (as of Feb 2018) which is 4 times of what it was in 2014, WhatsApp is easily the fastest growing medium available. Combined with the rapid growth in smart phone adoption and data consumption thanks to cheap data plans, one doesn’t have to look further to deliver targeted messages. So move over SMSs and recorded voice messages!  WhatsApp forwards are here! Even the main stream media feeds on what is happening on WhatsApp these days!

One logical question would be if Social media remains an urban phenomenon and hence will it have any impact in rural India at all?  The growth in internet access and WhatsApp penetration have been traditionally higher in urban India than rural India. However rural India I’m sure is catching up. As per a survey conducted by Lokniti-CSDS in mid-2017, “One-fifth, or 20%, of rural respondents said they used WhatsApp daily as compared with 38% of urban respondents. But the growth in the share of active WhatsApp users has been sharper in rural India, doubling in a year’s time.”

With the adoption and usage of smart phones and WhatsApp being the highest among youth, targeted political messaging becomes easy, quick and probably cheap with WhatsApp! And as election approaches, WhatsApp groups are all busy engaged in political debates usually triggered by a forward message or a news clip! And this is how narratives will be set moving forward.

I am not for a moment saying that as they showed in Kaala and Sarkar, candidates and parties can win over the voters by just using Social media alone! Real life is more complex. However, a smart party/candidate would not ignore the potential of smart phones, Social media and WhatsApp in particular in their media mix for 2019. And would rather focus on the same seriously.

I understand that BJP is already making itself “WhatsApp ready” for 2019. Traditionally the party has been depending on its “Panna Pramukhs” to do booth level mobilisation of voters and they will be now replaced by “Cell phone Pramukhs” it seems! Whether being “WhatsApp ready” will take them ahead of the others in the elections remains to be seen, but it is clear that they have a head start and it can be crucial in close contests!  In 2019, it could very well be Abki Baar WhatsApp ki Vaar!

Kaala and Sarkar may be ordinary films but the makers have provided worthy lessons for political leaders and parties on the importance of being “Social media ready” to take on their opponents. The question is when will parties become “Social media ready” to address common man’s issues? To see that day, like many fellow Indians – “I am waiting”!!!

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The Convergence and Divergence of #MeToo and #ReadyToWait!

In the past few weeks, India has been swarmed by two powerful campaigns which could become defining moments in the journey of emancipation of women in India.  It has taken a while coming but come it did, provoking and evoking extreme sentiments. While both the movements have women at the thick of things, the similarity at the face of it, may end there.

The more recent of the two campaigns namely #MeToo, was triggered by actress Tanushree Dutta’s revelation of what happened many years ago when she acted with Nana Patekar. This opened the flood gates for many other stories where men allegedly used their power and position to take advantage of women. What started in the film world extended to other fields as well with journalism being the harbinger of sorts!

Those asking #WhyNow, since many of the stories date back to the 70s and 80’s, forget the outlets which were available those days for outing their stories. At work places, where women had to still prove their existential worth in those times, coming out against their bosses would be the last thing in their minds. So, I don’t buy the theory of what Swapan Dasgupta describes in his column today as the “Long conspiracy of silence”!  Rather one should be happy that the tyranny of power walls has been broken finally!  The big change now for women of course has been the availability of social media at their disposal, its potential to viral a story and make an overarching impact!

Ergo, from now on it’s not going to be “business as usual” at the workplace. The portent combination of screen shots, mobile cameras, smart phone recorders and social media portends the end of the flirtatious man! At the same time, if one looks at “most”, if not all of the horrifying #MeToo episodes, the common link has been the effect of alcohol! A man may understand even a meek signal of a woman’s “No Means No” when he is in his senses. However, I am not too sure if even a clear, no-nonsense “NO MEANS NO” will get into the head of a man in high spirits! So, even after what I will call as a successful campaign which has seen many heavy heads rolling already, self-administered red lines for women may still be what the doctor orders!

As the movement unfolds on social media, we see new names getting added to the list every day! The after-effects of this surprisingly have been pretty quick. Will this ostracization be permanent or just to cool the tempers, only time will tell.  And there could be collateral damages! The Wikipedia pages of the named celebrities are not going to be same again. They will contain these #MeToo references for sure and that as per me could turn out to be the biggest deterrent to lewd behaviour and agent for change in men’s attitude in times to come. Or so I hope!

The other campaign – #ReadyToWait related to the issue of entry of all women into the Sabarimala temple is not so recent. It’s been going on for few years now, ever since this issue was turned to the courts. But it has gathered a Ferrari like momentum after the Supreme Court’s constitutional bench pronounced its verdict few weeks ago. As per the 4-1 verdict, the bench opined that the discrimination of not letting women of certain age enter the Sabarimala Aiyappa temple must go. A great victory for women’s rights, right? Well, looking at the response particularly from the women on the ground in Kerala, the verdict has been a big let-down. Even as activists and champions for Women’s liberation are savouring their victory, women believers of the faith in Kerala and elsewhere are pained.

Image courtesy - TheNewsMinute

Unlike the #MeToo campaign which is being mainly fought in the social media, the #ReadyToWait fight has now morphed into “Save Sabarimala” movement and is happening on the streets of God’s Own Country! Ever since the judgement came out, hundreds and thousands of women, all learned (Kerala is a 100% literacy state, mind you) and among them many erudite, have questioned the wisdom of the bench! As per them, the issue of women of all ages not entering Sabarimala is not a question of throttling their rights. And that this judgement is not a victory for women’s liberalisation,..,… People and largely women behind protecting the sanctity of Sabarimala and its traditions have been aware for decades the beliefs around the “pratishta” of the Sastha at the Sabarimala temple. In a state which has seen the rule of Left for more than 20 years since independence, if this was a pressing issue, I am sure the same would have been brought up and amends made many years ago. Read my detailed post on the Sabarimala verdict here.

So, #ReadyToWait is not about pressing for women’s right to enter the Sabarimala temple but rather pressing for respecting their faith in not wanting to visit the temple!!! #MeToo and #ReadyToWait are about women’s rights eventually but there is this nuanced difference. The direction this #ReadyToWait movement takes, may very well be a bellwether for future in terms of going to court for getting solutions related to faith! In a country like India, which is steeped in religious beliefs and traditions which in a way defines the spirit of India, this could very well be the wakeup call. To come up with a framework and consensus as to who will decide on contentious issues related to all faiths.

Postscript: Elsewhere, one Swamy who these days is very popular on social media with ‘nithyam oru clip’ explained to his followers about #MeToo and #ReadyToWait thus:

“The convergence of MeToo and divergence of ReadyToWait and the divergence of ReadyToWait and convergence of MeToo are basically the same! There are no 2 things. Only one. That is MeTooWait

Image courtesy – TheNewsMinute

 

140 Years of a habit called “The Hindu”!

On the 20th of September, the very popular newspaper from the South – The Hindu completed 140 years since its first issue! In these “cash out and exit” times, one cannot but acknowledge and revere the newspaper for 140 years of sustenance and survival. For those from South India in general and Tamil Nadu in particular and for those who were born in the pre-liberalisation era, The Hindu is not just a newspaper but a habit!

I presently live in Mumbai and I don’t read The Hindu daily these days and my Hindu reading is limited to when I travel to Tamil Nadu. On and off, I do get to read some interesting articles from The Hindu which land in one’s social media timelines!  This week, my memories flash back to my growing up days when reading The Hindu daily was a karma one performed religiously.

I probably started reading The Hindu newspaper when I was in class 2 or 3. Initially it was just the last page which was the Sports section where one would catch up on the previous day’s action mainly of Cricket and later Tennis! I have vivid memories of writer Rajan Bala’s lucid writing on some of the test matches accompanied by some fantastic action pictures from the cricket field.  Once Rajan Bala moved on from The Hindu, the cricket column was taken over by R.Mohan. Both were extremely knowledgeable of the game and with their command over the Queen’s language, brought the nuances of the game in front of our eyes in the pre-TV era. The following day in the school, we used to discuss not just the game but also the style of writing and the language used. Such was the impact of the writing on us!

Gradually, we graduated from the last page sports columns to the first page political news and also the Sunday supplements. The Hindu those days had an impeccable reputation for being factual and accurate in News reporting. So much so, the joke those days was that even if a murder happens in broad day light right in front of its office at the Mount Road in Chennai and their reporters saw it with his/her own eyes, the news will get published only after the police FIR was filed and police confirmed that it was indeed a murder!

For many in Tamil Nadu, The Hindu was the teacher for the English language! The newspaper was seen as an ultimate authority on the language. One could hardly find a mistake in the spelling or the grammar those days. These days it is no more the case, I’m told. ‘Know your English’ – a weekly column which used to appear in the newspaper was extremely popular and as kids we used to read the same with immense interest and curiosity to discover unknown aspects of English!  If today, I am in a position to write this blog in half decent English, some credit certainly goes to The Hindu!

After being in the habit of reading The Hindu, whenever I used to travel outside Tamil Nadu and got to read other English newspapers, the difference used to be glaring! One, The Hindu those days was in the forefront of adopting technology, though from a very conservative and traditional ownership background. So the typesetting and page layoutting were top class. You will never find an article in the first page with “Continued in Page ….” line. I see this even today in papers like The Indian Express! The reproduction of photographs even in the B&W era was again of highest quality. Talking of adoption of technology, I clearly remember that The Hindu was the 1st to use “facsimile” technology to transmit and receive pictures from outside when reporting events outside of Chennai. Those pictures used to carry a line (received through facsimile technology!). That fax as a technology became very common place later is a different aspect altogether. When The Hindu adopted it, it was a pioneering effort.

As far as I remember, political reporting of The Hindu used to be pro-establishment. It never used to taken an antagonistic line. But, I reckon that this changed when N.Ram took over as the Editor. Ram as an individual is known to be unapologetically left leaned and since him taking over the reins, one can clearly say that the paper ceased to be neutral.

It was under Ram’s leadership that The Hindu broke one of the biggest corruption story of the country namely the “Bofors scandal” which broke the back of the Rajiv Gandhi government. Any pretensions of The Hindu being pro-establishment ceased after that. Somehow, for reasons not very clear, The Hindu didn’t pursue the Bofors story to its logical conclusion. In fact, journalist Chitra Subramaniam who was the architect of that story had to continue her expose in the Indian Express later!

When I moved to Bombay in the late 80’s, no filter coffee and not able to read the The Hindu every morning, meant serious withdrawal symptoms! The Hindu used to be available only with select newspaper vendors that too in select suburbs like Matunga! The day’s paper used to be available only by 4 pm. Initially for a few Sundays going to Matunga in the evening to have filter coffee and pick up the Sunday Edition of The Hindu was a routine that I did not miss. Slowly, one got weaned over this habit and started getting used to The Times Of India albeit very, very reluctantly!

Today, when I go to Tamil Nadu and pick up a copy of The Hindu to read, I do see it as a pale shadow of its former self! The language is no more engaging and the political reporting has clearly moved from being neutral to be clearly biased. And I notice that this is what many of my folks also felt.  Even those who were very loyal to The Hindu those days, talk of it with a tinge of irony!

Probably this is a sign of the times where not just The Hindu, but media in general have lost their moral compass and have started to pursue an agenda. Even amidst this, I do feel that The Hindu commands a sense of respectability among its peers. With Times of India invading into the South, The Hindu is no longer the dominant newspaper it used to be till the beginning of this decade. Still in these days of 140 characters of Twitter journalism, for The Hindu to chug along for 140 years, is no mean achievement. To the habit called The Hindu, here’s wishing another 140 years of a re-engineered future!

Postscript: While on the newspaper reading habit, please do read my humorous take –‘Paper Vandhaacha?’ (Read here) on how the newspaper is intertwined with the lives of a Tambrahm mama!

Pic Courtesy: The Indian Express!

Pay to forward – the way forward???

Social media these days is on a Meta trip! At least in India, for sure. News in social media is dominated by news about itself.

Day in day out one gets to see news of violence, lynching and even deaths, all in the light of fake WhatsApp messages, Facebook posts and Tweets which get forwarded in no time and whipping up a frenzy. Recently, a report said that WhatsApp based rumours have killed at least 22 people so far in India!

These days we also get to see warnings and threats from the ruling executive to these platforms asking them to mend their ways or face stiff action. This is particularly after the Cambridge Analytica expose.

In response, of late we also see news of these platforms showing increasing concern of the misuse and the resulting lynching, deaths and related violence. WhatsApp recently claimed that they were “horrified by the terrible acts of violence and wanted to respond quickly”.

In short, social media platforms like Facebook, Twitter and more importantly WhatsApp which are also in the business of disseminating news are in the news themselves, all for the wrong reasons! These platforms which were all conceived with a noble intention of “bringing the whole world together” have ended up being misused by the users and the owners alike. In using the platforms to manipulate public opinion, both the sides are culpable.

From the Government side, we have repeatedly seen threats of action. However one wonders, to what extent they can make the platforms accountable apart from slapping fines which some of the Governments have already done. Can they completely ban these platforms considering the fact that social media is completely intertwined with the lives of people today?

Look at WhatsApp. Apart from being a platform for exchanging messages at a personal level, it has become an important tool in business communication as well. Here, WhatsApp is used efficiently and widely, saving time and money while improving “good productivity” (Like good cholesterol and Bad cholesterol, there is a view that WhatsApp improves and on the other hand affects productivity!)  Even in the medical field, reports are exchanged over WhatsApp to save time and thereby probably lives!

Similarly, a medium like Twitter has become the foremost medium for direct communication by political parties and their leaders. For example, our Prime Minister Narendra Modi can afford not to engage with the mainstream media and still get his views across to the public through his tweets or other social media tools a thing which was unthinkable few years ago. Donald Trump could call of a summit dialogue through social media!

Ergo, it’s almost impossible for the Government to just shut these platforms down. And so the way forward is only to work with these platforms to contain the damage.

In response to the call for action, Facebook and WhatsApp announced a slew of measures recently and these also have been in the news. Post Cambridge Analytica expose, Mark Zuckerberg had said that they were committed not to interfere with the elections in India. They reportedly tied up with Boomliv.in a fact checking site in India to filter out fake messages being circulated through Facebook. However on WhatsApp, Facebook has professed that WhatsApp being an end to end encrypted medium, they cannot pore over messages and filter them.

What is certainly visible is a set of actions they have kicked off in India. Few days back newspapers were splashed with solus ads by WhatsApp educating about the use of the medium to tackle the spread of misinformation. Seemingly on cue, there was a rollout of an optional feature by which only the administrators are allowed to send messages in a group.

All of a sudden on my phone, I could see the label “forwarded” since last week on WhatsApp messages which were actually forwarded. Apparently this is another measure to differentiate if a message is forwarded or not. Frankly, I am not sure how this feature will help in preventing people to do a forward! Of course it helps in some of the groups in which I am there, which have banned forwards!

And more actions have followed since. Like empowerment to individuals to report unwanted messages from a user or block a person. On Friday, WhatsApp announced that it is testing a new feature by which the number of times a message can be forwarded will be limited to five! And also plans are afoot to remove the quick forward button next to media messages!

So far so good. The question is, are they good enough? In WhatsApp, the elephant in the room is the anonymity! As long as a sender can hide under the cloud of anonymity of a mobile number, it is difficult to trace the origins of a designed fake message which goes viral.

I must add here that political parties which are also part of the Government use the same tool to spread fake news when it’s convenient to them.

Vivek Wadhwa, himself a technology entrepreneur, in an interesting piece calls for putting the onus of finding a solution to get over this encryption on the tech platforms. As per him, Facebook must be made liable for deaths that have happened due fake messages spread through its WhatsApp platform. As per him, tech companies have always found a way of solving problems when profits are at stake. I tend to agree with him on this.

So, what could WhatsApp do? My simple and at the same time wild suggestion is make forwards or just group messaging chargeable! As long it’s free, we all have fun and indulge in forwarding without giving a second thought. We endlessly forward messages to the myriad groups we are associated, even sometimes not realising that the message was posted by someone else already!

When it is chargeable, we will think twice before hitting the send button. If it’s for a genuine cause or for a business purpose, we must not hesitate to pay! So truly if one wants to control the monster called WhatsApp, make it chargeable!

Will you pay to forward, going forward?

Postscript: As of now it’s still free. If you like the piece, don’t hesitate to hit the forward button when you see it on WhatsApp!

Image courtesy: Businessday Media online.

Karnataka Political League!

Since 12th May, the day when Karnataka went to polls, India has been gripped by non-stop action from KPL – Karnataka Political league. The twists and turns of KPL put IPL completely on the back burner for a week. From the exit poll results to counting day to the see-sawing of fortunes of parties and leaders to the resort games to the confidence vote, we saw it all. In these “Winner takes it all” times, finally JDS emerged the winner at the end of the week! And the people of Karnataka (to whom elections and the rulers actually matter) lost!

For those of us, who have been keenly watching the Karnataka elections and some of the electoral battles since 2014, there are many interesting takeaways which I would like to share:

  • Final election results defy ground reports of journalists and in particular celebrity anchors and Star journos. Karnataka once again confirmed this! They tend to hear what they want to hear and see what they want to see. Ergo, report what they want to report!
  • Restaurants, eateries, dhabas are wrong places to sense any political hawa during elections. Channels, anchors and reporters should find better options to plug eateries in their shows. My unsolicited advice to anchors – “Please do not have politics and elections on your plates!”
  • For a political party being savvy or active on Social media (read as Twitter) and claiming to dominate Twitter trends aggressively is not a passport to electoral wins. Dominating “on the ground” trends is. I have come to realise that what happens on Twitter may just steer conversations on WhatsApp groups or lunchtime discussions in offices. These also help feed off talk points to reporters and journalists. At the hustings, being savvy on Social media particularly Twitter has no impact. As a tool, WhatsApp works better and efficiently in driving opinions.
  • Opinion polls and Exit polls continue to be employment generating machines for pollsters, TRP drivers for channels and entertainment source for viewers. Beyond that, we have now got habituated to see that for every exit poll there is an opposite result exit poll!
  • On TV, the so called experts have their own way of explaining any result. In the run up to the polls when Congress was poised to do well, Siddaramaiah was touted to have mastered the social coalition of AHINDA. On the counting day when Congress for floundering, Siddaramaiah’s AHINDA and the many social schemes were pronounced as “flops”. Same with his Lingayat gamble. In 24 hours, a masterstroke became Siddaramaiah’s undoing!
  • Therefore the important take away for observers like us is not to form our opinions based on experts on TV or social media narratives!
  • If one is weak on Indian geography, start watching pre-election programming where channel after channel will take you through the regional divides in a state with the caste composition in added measure!
  • And the more and more we want our next generation to move away from casteism, experts on TV will keep hammering and reminding us about Vokkaligas and Kappus and Yadavs and Kurmis and what not! If you are a student of journalism, this is the 1st thing to master to become a successful political journalist!
  • Corruption is not really a big issue for the electorate. Impact of governance on the individual voter is. Even if a party or a legislator is corrupt, as long as they manage to meet the expectations of voters in matters of day-to-day governance, they will go ahead and vote for them. This I am talking of voters for whom elections and the rulers matter. I have come to this conclusion not just based on the Karnataka elections but what has been happening for so many years not just in India but even in our neighbourhood like Sri Lanka, Bangladesh,…
  • I think Demonetisation aka Notebandi and GST,… as much as the media and opposition would like to rake them as electoral issues have clearly emerged as non-issues in elections. On the contrary, I feel that opposition parties continuing to raise hell on these issues are yielding them negative returns.
  • Prime Minister Modi clearly has a Pan India and towering appeal today. Talks of a waning Modi appeal are as per me pure imaginations. And it is my belief that even if BJP had lost Karnataka badly and ended up with fewer seats than Congress, come 2019, Karnataka will vote for Modi and BJP in that order.
  • Anti-incumbency is just an excuse to explain poor Governance. Incumbent governments will continue to be under severe scrutiny. However, if the government delivers on at least 50% of its promises and demonstrates its intent to deliver the rest, I think the floating non-core supporter will vote in the ruling party’s favour. (Core voters stick to their parties come what may). As per me, above all other factors, this is one in which BJP has demonstrated a clear edge over Congress. And hence it is able to retain states where it rules and Congress is unable to.
  • Post poll alliance is the biggest charade to afflict Indian democracy. I am not saying this with just Karnataka in mind but seeing what has happened in the past and recently in Goa, Manipur, J&K,… That you fight tooth and nail against each other before elections and then stitch up a post alliance to appropriate power is nothing but a sham! Before elections, 2 parties “come together” for an alliance. After elections, 2 parties “cobble up” an alliance! There is a world of difference in both! In India, now any 2 parties which may seem to be in loggerheads can come together if a situation arises for sharing power! Morality be damned and Ideology be condemned!
  • In India, “Whataboutery” just scaled new heights! “Whataboutery” which has largely been in the domain of party spokespersons trying to defend their positions day in and day out has now become common man’s defence against any argument. No argument/discussion is complete today without reference to “Whatabout that” or “Whatabout then”!
  • For every precedent, there is an opposite precedent!

Karnataka Political League might have just ended. But the games parties play will continue. Bernard Shaw said politics is the last resort of scoundrels. These days, “Resorts” have become the 1st resort for politics!!!

Toon credit: Satish Acharya

Facebook – Hook then, Crook now???

Even since Donald Trump became the President of America in 2016, Facebook has been in the news. Almost for all wrong reasons. One being its alleged or now almost certain role in influencing the US presidential elections. On the one hand, is the allegation that Facebook used its staff to curate content on its news feed section so that Pro-Trump content were suppressed. On the other hand, is the role of Russian agents and the now infamous Cambridge Analytica working to promote Trump with targeted posts based on Facebook users’ profiles. In many countries including India, there has been a clamour for Mark Zuckerberg’s head for letting Facebook become a propaganda tool increasingly.

Consequently, we saw Zuckerberg being grilled live during the Congressional disposition over Right to Privacy, misuse of Data, Cambridge Analytica’s role,… What a climb down for a person who was once touted as the founder of the most wonderful thing on earth called Facebook since the Telephone! A platform which helped people across the world connect seamlessly.  A medium to make the world more Open and connected! A platform for sharing content without owning, creating any of it. A major disruption in the way we communicated!

Yet, all that is forgotten now when more and more facts emerge on the way Facebook handles our personal data. Today, Facebook has become one of “mindless disruptions” as someone said! To be fair to Zuckerberg, when he and his friends at Harvard conceived of a platform just to share profiles among Ivy league colleges and then scaled it up to a medium for connecting people, he would not have imagined that a day would come when he would be summoned for questioning by governments on the role of his medium in influencing elections in their countries! This could be added in the list of “What they don’t teach you at Harvard Business School”, by the way! Even in a not so internet savvy country like India, today we are discussing if social media like Facebook, Twitter and WhatsApp played any role in the recent elections!  How did Facebook a hook then for pulling in and connecting people become a Crook now?

It’s clear that what started off just as a medium for connecting people ceased to be just one. Like other start-ups as Facebook grew, I am sure the usual question – “What’s the revenue model?” became overarching in terms of expanding the scope of the platform and looking at ways and means to monetise the same.  And once the IPO bug bites, as it did with Facebook in 2012, the urge to beat quarter on quarter numbers takes over. Then it becomes a matter of coming up with new ideas like using tools to analyse user profiles and sell to advertisers who can then use that for targeted messaging. And don’t all of them love this? Targeted messaging!

Also many times it happens that a manufacturer or marketer introduces a product for a particular purpose for a certain target Audience while consumers by themselves find other uses for the same. A great example which is part of marketing folklore is Johnson’s baby shampoo. J&J, the company intended its baby shampoo to be mild for use on babies. Research then revealed that the same product was being used by mothers too as they also preferred soft and mild shampoos! Similarly Facebook I’m sure, must not have realised that their platform which was intended for users to share updates in their lives, pictures, personal videos,… will be used for spreading hate messages! Or used to spread fake news. But unlike J&J which I don’t think capitalised on its findings by introducing a mild and soft shampoo meant for adults, probably Facebook played ball. It might have unwittingly or otherwise turned a blind eye to this trend of individuals/groups/organisations with vested interests making Facebook a platform for propaganda!

And we have the language issue! Just in a country like India we have so many languages in which we people converse and write. Can the AI powered bots and tools who keep sifting through terabytes of content isolate fake and propagandist news that keeps appearing on timelines of users?

It’s surprising that Zuckerberg and his team in Facebook waited till shit hit the fan! As users, we all are guilty of the fact that we accept terms and conditions mostly without reading and we don’t care so much to check the privacy settings or any changes thereof. I was surprised to read recently that Facebook has been listening to its users since 2014! And then realised that the microphone setting under Facebook on your phone should be turned OFF if you don’t want Facebook to listen to you!

Having now seen how Facebook deals with our personal data and our activity, should we shun Facebook? Right after the storm, #DeleteFacebook was trending and one saw many announcing to the world that they have quit Facebook. I think just like all aspects of technology, Facebook comes with its pros and cons. Just like say a smart phone. It depends on how we want to use the platform.

Recently Facebook announced that it has tied up with a local fact checking site called Boom live for Karnataka elections. This is seemingly in line with Zuckerberg’s commitment that Facebook will do all it can to “maintain the integrity of elections” in different countries including India.  While this could be a baby step in the right direction, I still feel that in a country like India more than Facebook, its cub WhatsApp is the monster in the room!

I think it makes enormous sense to be discreet on what we are sharing on Facebook or for that matter any social media.  And it doesn’t make sense to click, watch, like, comment or share many of the propaganda videos which keep surfacing in our timelines.

But as far as this piece is concerned you would realise that it’s neither propagandist or manipulative. So please do hit 👍, comment and share in all platforms as much as possible😀😀 Thank you!

Marketing of Politics!!!

Last week’s explosive expose of Channel 4 on the role of Cambridge Analytica (CA), a British political consultancy firm in the Trump campaign has thrown up many questions on the devious marketing ways parties use, to influence voters.  At the outset, it would appear that CA has been doing nothing else but extending time-tested established marketing techniques to the political domain. For years, brands have used psycho graphic profiling of target consumers in addition to the more rudimentary demographic profiling to fine-tune their messaging. Extending this into the realm of political campaigns, particularly with the help of social media would seem to be a very logical thing to do. After all, one of the key attractions of digital marketing viz-a-viz traditional mass media is the possibility to deliver customized, targeted messaging based on individual likes and preferences.

As can be seen from the expose, what CA has been doing all along, is not as straight forward as it appears. It seems apart from profiling voters and using it for targeted messaging, manipulation of news, spreading fake news and playing on people’s fears,… have been part of the game. “Marketing of Politics” has indeed come a long way since 1960 when probably the 1st political mass media campaign was used by John F Kennedy against his rival Richard Nixon in the US elections.  Bruce Newman in his book, ‘The Handbook of Political Marketing’ in fact says, “This was the beginning of the modernization of marketing in political context”. Concepts like “Branding” and “Positioning” which were hitherto considered important in the marketing of consumer goods struck a chord with politicians and leaders during elections and they started “Branding” themselves.  From then to the 2016 presidential campaign with social media as the pivot, US has been leading the way in Political Marketing!

While all this seems plausible in developed and mature countries like the US, UK,… it indeed came as a surprise that a foreign political consultancy firm like CA has been operating in India in different avatars since 2010! In a vast country with voters of diverse social, educational, cultural, economic backgrounds as India, can advance techniques like targeted messaging through Social media be used to influence voting patterns in elections? This question gains added significance particularly when Mark Zuckerberg, CEO of Facebook said this week that his organization is committed to upholding the integrity of elections around the world, including India. This statement in itself reveals that there was a possibility that Facebook would have been used to compromise elections in the past. With due respect to Zuckerberg’s intention, I do feel that this statement is more a marketing statement for the brand Facebook!  Be that as it may, the more fundamental question is – “Do Indian’s allow Marketing of Politics?”

As far as my memory goes, I think it was Rajiv Gandhi who brought in to Indian politics the concept of mass advertising campaigns way back in 1984. For the 1984 elections, Congress under Rajiv Gandhi had hired Rediffusion as their ad agency for their campaign which was largely print. In that election Congress, in the aftermath of a massive sympathy wave following Indira Gandhi’s death, got 3/4th majority in the Lok Sabha. So it’s not clear if the Rediffusion campaign around the theme of “Give Unity a Hand” played a big part in the victory. In the following election in 1989, Rediffusion was back doing the Congress campaign. However, the mega Rs. 25 crore “My heart beats for India” campaign couldn’t silence the boom of the Bofors gun scandal! Congress lost and I think it was the last time Rediffusion worked for Congress!

The subsequent elections all saw quite a bit of Political Marketing in India but, I guess that the next tipping point was the 2014 elections and the campaign of BJP in general and Narendra Modi in particular. “Abki Baar, Modi Sarkar” is part of marketing case studies. Piyush Pandey of Ogilvy, the man behind this campaign however admitted that they or the media didn’t create “Brand Modi” and that they only amplified the features of the “Modi Brand” which already existed.

2014 is also when I guess, we saw the advent of professional election strategists like Prashant Kishor (PK) for the 1st time. There were election strategists in the past but they were from the party and subscribed to an ideology.  As we see now, PK is ideology agnostic and basically works with whichever party contracts him. Again looking at the track record of PK it’s been a mixed bag. As an election strategist who worked with Modi in 2014 and then with Nitish Kumar for Bihar elections, Congress for UP, Punjab and Gujarat elections, he has been successful only with a good product in the 1st place.  The old adage of “Great marketing cannot redeem a bad product” holds well in Political Marketing also.  However it’s abundantly clear that election strategists like PK have found their calling mainly with the advent of Social media.

In a country like India, even now traditional Social media vehicles like Facebook, Twitter, Instagram,… remain an urban/semi urban/youth phenomenon.  Having millions of followers on Twitter or FB may not still ensure a victory in the hinterlands of India!  Having said that, it’s obvious that one takes these vehicles seriously as they are part of day-today narrative. I just heard that Prime Minister Narendra Modi, one of the very early hoppers among Indian politicians onto the Social media band wagon, suggested to BJP MPs to be active on social media to communicate the party’s accomplishments. Because, he knows that today, Social media vehicles like Twitter and Facebook feeds off to the conventional media. Conventional media picks up trends from Social media. “Breaking News” happens these days on Twitter. Trump fires his Secretary of State on Twitter! Notwithstanding all these, still using these for targeted messaging may only help brands (including political parties) reach urban, semi urban and youth audience. However there is one exception.

Among the social media vehicles, literally the elephant in the room or rather hand is WhatsApp. I believe that more than FB, Twitter, Instagram and Blog sites if there is one media which has the most exponential and explosive reach, it is WhatsApp. With anonymity part of its structure and design and primarily being accessible from a Smart phone, it can be conveniently used for spreading News, views and stuff masquerading as News. Today, I find that even educated and informed people get swayed by propagandist material doing the rounds on WhatsApp and do their bit by “forwarding as received” to their near and dear! Imagine the effect of this among more gullible voters in rural India!  And therefore, it has become the most potent medium for spreading fake news.  One cannot realistically expect one and all to do due diligence before forwarding something which they feel as interesting!

Therefore, it is not surprising that when Cambridge Analytica and the subsequent Facebook stories erupted, tremors could be felt in the political circles in India with parties scrambling to distance themselves as much as possible and blaming each other.  Social media, in particular vehicles like WhatsApp can today be used to deliver targeted messages that can easily influence voters. With the proliferation of WhatsApp groups, you have a set of people who have a certain common denominator.   And hence spreading an appealing message to them is cheap, quick and effective. Hence in the elections to come, unless regulated, I have no doubts in my mind that a medium like WhatsApp will be the most sought after during political campaigns.  It already is as we saw recently in Gujarat!  Marketing of Politics that too with Social media as the mainstay is here to stay!

No wonder then Marketing of Politics has now led to Politics over Marketing!!!

Pic Courtesy: NBC News