Life without Google!!!

On the 27th of July this year, which was observed as Guru Purnima day – a day where we remember our gurus/teachers in life, a meme which was going viral on WhatsApp showed a student prostrating before “Google” and paying his respects on Guru Purnima day to the search engine! As much as it’s a joke to laugh about, one cannot miss the irony looking at the reality of the search engine’s clutch on our lives today!

Google today, is a gargantuan Eco system. But here, we are referring to its earliest avatar –the search engine.  For this generation, their first and probably only chosen resort for discovering answers to any question is “Google”! School is just for parents’ reassurance! Our generation which studied and survived without Google in those days seem so dated now! In conversations among our peers, this dialogue is often said and heard – “In our times there was no Google. We all worked so hard. And look at kids these days! They just Google and get all information what they want without moving their a**s!” That the lines are often pregnant with envy which is never missed by the kids is another matter!

Well, forget this generation. What will happen to “us”, the “Doordarshan” generation of the 70’s and 80’s if the search engine stops working one fine morning???

  • Where will we get those “thought for the day” messages for circulating every morning in the WhatsApp groups??
  • How do we take important decisions like whether to dry clothes inside or outside? Go back to the old fashioned way of searching the Newspaper for weather forecast! And use the thumb rule of drying clothes outside if IMD says heavy rain is in store for the day!
  • Travelling and reaching a new place means calling up and asking for proper directions and landmarks and religiously noting them in a piece of paper and not forgetting to put that in your pocket before leaving and leaving sufficiently early to be there on time and,… and,…
  • Did you just get used to the Uber or Ola App after repeated pestering by your kids? Then time to get back to the old ways of hailing the cab on the road and haggling about the faulty meter or the amount “above” the meter!
  • One may have to think many times before taking up the challenge of trying out some new exotic recipes at home! And have to go back to the time-tested way of calling the mother for any recipe! And have to start maintaining that cooking book!
  • And imagine what will happen to the parents when faced with school assignments and projects without Google!!! And get used to taunts like – “Dad, the answer you taught yesterday for the problem is totally wrong!!”
  • And as parents, forget about becoming heroes in the eyes of children by answering some weird, tough questions on general knowledge or some such thing by   surreptitiously checking on Google!
  • Tieing that saree the very traditional way for the puja is going to be nerve-wracking!
  • Where will you get the jokes for the all-important seminar the next day?
  • And where will one find answers to all those silly and not so silly “How to…” questions?
  • So and so forth

I am just listing the obvious.

It’s clear that not this just generation or the Gen Next, even the older ones today, cannot pass a single day without Google.

Google spent or is still spending tonnes of dollars on traditional media like TV for popularising the idea of “googling” with older generation as their main target audience! When you have the most popular online platform trying to spread awareness about itself through TV commercials, Billboards, Newspaper ads, irony just “googled” for the best way to commit suicide!!!

Look at these TVCs here! These are certainly endearing but I wonder if today is there a real need for anyone to advertise virtues of “Google”???  Well, probably this will fall under CSR for Google for helping the economy of the country with its huge ad spend!

Jokes apart, Google is participating in real CSR for example with projects like providing Free Wi-Fi at Railway stations. But the larger game plan must be to make people get used to the Google Ecosystem which is today omnipresent! From Search to Mails to Video sharing to Smart phone OS to Cloud sharing to Photo sharing to so many things! While there are options and semblance of competition in others, for internet search, competition is non-existent or is far off.

Any product with no competition is worrisome. We can see today how SEO techniques are being used by most to influence search results and increasingly are either not reliable or dis-honest! Time to have a challenger to Google!

Postscript: Did I say competition for Google search is non-existent? Well I take back. I am married. Don’t you remember this??? I just googled and found this 😀

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Nano – Tata’s and India’s miss!

Tucked in between the noisy and newsy headlines in India in the last week around Love Jihad, Rahul Gandhi’s religion, Ivanka Trump’s costumes in Hyderabad and other inanities, was a poignant news bit about the Nano car. Poignant, because it said that dealers have stopped placing new orders for the car and in the month of October, just a measly number of 57 cars were shipped. And this led to political jibes from Rahul Gandhi that the PM’s pet ‘Make in India’ project just died. He also tweeted that Rs. 33,000 crore of tax payer’s money and that too of Gujaratis’ turned into ash. Coming in the midst of a vitriolic election campaign in Gujarat, one can excuse politicians for spicing up their speeches without looking at the larger picture. The point is taking potshots at Nano’s failure is taking potshots at India. Failure of Nano is not just a failure of Ratan Tata or the Tatas but a blot on India.

Cut to year 2008, when Nano was first launched, it was the biggest story of India Inc. ever. When Ratan Tata initially announced that Tata Motors is working on a Rs. 1 lac (US$2500) car, it was met with excitement and skepticism in equal measure. So, finally when Tata did launch the car with a price tag of Rs. 1 lac, the world did look up and notice. Finally, here was a car which was conceived in India, designed and developed by Indians with indigenous technology and manufactured in India that broke all cost frontiers unimaginable by car manufacturers till then. Overnight, Ratan Tata was the toast of the nation.

Around the 2008-10 time period, whenever I met any foreigner from Japanese to Americans, our conversations invariably touched upon the Nano car and how this was pulled off. And those visiting India always wanted to see a Nano car on the road and take a picture in front of one. Selfies didn’t exist then! The Chairman of a well- known Indian group who drove a Camry, proudly told me that he was the first among to book a Nano in Mumbai and to get delivery as well. At that time, Nano was yet to be seen in big numbers in Mumbai. But on a visit to Colombo in 2011, Nano had already captured the “Budget Taxi” space there. Media was full of interviews of not just Ratan Tata but also of the R&D engineers who had designed the Nano.  Nano’s launch was the culmination of a series of stories in which India Inc. was part of then. It was believed that Nano would be a live case study for C.K. Prahalad’s “Fortune at the bottom of the pyramid” theory!

That was not be and the excitement around Nano soon started tapering. Unfortunate incidents of the Nano going up on flames on the road didn’t help at all. For a product which was expected to expand the car market by 65% or so, the sales was plateauing around 70,000 Units a year for 2-3 years before nose diving to what is a few hundred cars this year. The failure of the Nano car must be one of the most analyzed and discussed case study in B- Schools, I reckon. Most of what I have been reading, attribute its failure to the “positioning” of the car as the world’s cheapest car in the beginning.  The Quality failures adding “fuel to the fire”. Attempts to re-position the car as a “Cool Urban car”,… didn’t help either. I have a different view on the reasons for the failure of the Nano car. But will keep that for another blog.

In business, they say there is no room for emotions and decisions need to be taken based on just commercial considerations. The ousted Chairman of the Tata Group, Cyrus Mistry recently said that during his time it was decided to pull the plug on Nano as it didn’t make commercial sense, after attempts to revive the project failed.  As of now it hasn’t happened. The current Chairman Chandrasekhar has been more considerate, probably towing Ratan Tata’s emotional line. He has said that there is a need to take a more “holistic” view on the Nano project. And I tend to agree.

Nano was not a Tata story. It was and is an India story. Ergo, failure of Nano in a way is an indictment on the capability and potential of Indians. And as somebody said, “Nano was not an Idea. It was an ideology!” Ideas can fail. Ideologies need to linger! The failure of Nano soon opened up to “We told you so” and how can Indians pull it off” jibes. For a 3rd largest economy (GDP-PPP) in the world, India is yet to throw up globally renowned home ground brands. So far, it’s been the soft power brands like Ayurveda, Yoga, IIT and the likes which have been torch bearers for India globally. Let’s keep aside the Software brands like Infosys, Wipro,… aside for the time being. In one of my very early blogs (read here) on different styles of management, I had opined that for the world to recognise, acknowledge and adopt the “Indian style of Management”, we need stories of successful Indian companies and brands. Just like how the world adopted the American way or Japanese style when their companies were successful. And that opens the door for Indian companies, Indian products and we Indians in the global arena. Nano was uniquely positioned to be the 1st homegrown successful Indian product brand. There was an opportunity for India Inc. to have “arrived” in style. Not just that. Success of the Nano would have led to similar pushing of cost and design frontiers by other Indian companies in many other product categories. It would have opened the floodgates for Indian CEOs to apply the “frugal innovation” concept in other products. Hence my fervent hope that Nano should succeed.

So, when it failed as it has now, it has pushed back the India Inc. story by few years till we stumble upon the next Big Idea. In the meantime, Nano I believe, is slated to make a comeback in an electric avatar.  Will this avatar help Nano to claim the position of “the common man’s car” in Indian market that Ratan Tata originally envisioned 9 years ago? The world in no longer watching it with the same excitement of 2008. Away from the arc lights, the original billion dollar opportunity still beckons!

A quote alluded to Ratan Tata says, “I don’t believe in taking right decisions. I take decisions and make them right!” Nano might have been a glaring exception to this. For Ratan Tata’s sake, Nano-II should set the record straight. For India’s sake too.

A BMW formula for Indigo!!!

Earlier this week, a video clip of 2 staff members of Indigo Airlines manhandling a hapless passenger on the tarmac made news headlines and occupied Prime time news in India. As expected, the clip also went mega viral on social media quickly. Since then, there has been no end to various jokes and memes, all at the expense of Indigo Airlines.  Even the usually reticent Air India joined the party with their ads trolling Indigo for their high “handedness”! An ad on behalf of Jet Airways floated too which later was disowned by Jet Airways themselves as fake. In short, it was Indigo’s unfortunate “United” moment!

The response of Indigo to this incident which apparently happened in the mid of October seemed bewildering. They had sacked the employee who had shot the incident and probably released to the media. The media portrayed this as Indigo being vindictive of a whistle-blower! To be fair, they tendered a public apology to the wronged passenger. And submitted a detailed letter to the Minister of Civil Aviation giving their side of the story. The letter indicated the reasons as to why the two employees who were involved in the manhandling incident were let off with warning while the so called whistle-blower was sacked.  However, by this time the damage had already been done!  Whether this incident and the bad mouthing that followed will make passengers re-think about flying with Indigo is a moot question.  Flyers being fare conscious may still fly Indigo if their fares are lower than others.  But, everything being same, one may tend to tick another airline at least in the short run. So, the pressure will be on Indigo to keep their prices down all the time particularly with the year-end peak holiday season coming up.

I have been a fan of Indigo’s marketing for a while now. Their marketing messages have been crisp, humourous and quite creative. For a company which had a well-crafted, clean image thus far, this incident has lent a heavy blow.  Having said that, this can happen to any professionally run organization in any line of business. Companies, particularly in the service delivery business, do spend man hours in imparting training to employees to develop their soft skills. Still, a bad product or a bad mood or a moment of indiscretion of an employee on a wrong day can spoil the carefully cultivated image of a company.  Here’s where companies need to have a clearly laid out “Recovery” strategy whereby you not just contain the damage but also look to benefit from a bad episode.  A Recovery model which follows what I call as the “BMW” formula. Nothing to do with the brand BMW but meaning “Be repentant, Make Amends quickly and Wow the customer!

Let me narrate a recent example of my good friend Adinarayanan’s experience with ID Fresh Foods, a company which is a case study in itself for a successful startup in India these days. Adi purchased a packet of ID Parota and to his surprise found only 4 pieces instead of 5 as mentioned in the packaging.  He reported this to the company thro e-mail on the customer care id mentioned in the packaging. Within 2 hours, he got a response over e-mail, where they acknowledged the problem, apologized for it and assured resolution of the same.  And within a day or two, he indeed received a fresh packet of Parotas. The story didn’t end there. Along with this, he also received a packet each of other products of Id Foods!!!  So, my friend more than being just satisfied with the company’s gesture of making good his complaint, was now delighted. He wrote about this in a detailed post on Facebook (by which I came to know) which must have been seen my many of his friends as well!  Since he tagged ID Foods in this post, the post would have reached more than just his FB friends!  ID Foods also ended up doing a small publicity for their other SKUs by this gesture. Many birds with one stone! Not to mention of this narration in this blog post!

If you analyse this, ID foods followed the “BMW” model quite diligently. They responded with an apology, didn’t try to be defensive and hence were “Being repentant”. By sending a fresh product and that too within 2 days, they quickly Made amends. And finally by sending a packet of their other products, they Wowed the once disgruntled customer.

Going back to the Indigo episode, Indigo stopped with Being repentant. They didn’t attempt to Make Amends, forget trying to Wow the customer. As soon as the company learnt of this episode, its President Mr. Aditya Ghosh admittedly called and apologised to the passenger. Great gesture of Being Repentant. Now imagine if they had sent the staff who manhandled along with a senior manager to the passenger’s residence with a bouquet of flowers and a Sorry card. And for safety sake, got this video graphed. And imagine further what would have happened if the irate passenger gets a free travel voucher from Indigo the next day delivered at his residence?

Following the whole BMW Recovery formula would have costed less than Rs.5000 to Indigo but would have earned them an elated customer who probably would talk about what the Airline did later rather than the original manhandling.  Now in spite of all this, the original clip would have still been leaked to the media and would have still created havoc. But having followed the BMW formula religiously, I believe the damage would have been much less. The company in response can also use the same social media to release the clip of their visit to the passenger’s house to mollify him.

Having a well laid out BMW formula where the employees are empowered to take suitable calls I believe, is critical to handle unfortunate bad experiences of customers.  In this whole Indigo episode, lies another important lesson for companies – “To have satisfied customers, have satisfied employees first.”

Postscript: The topic of “having a recovery strategy” is also one which usually falls under “What they still don’t teach you in Harvard (any) Business School!” However, I clearly remember our marketing professor Mr. Tarun Gupta painstakingly talking about this while covering ‘Services Marketing” which till this day echoes in my mind. TG who is revered as a Marketing Guru in Pharma circles with a trail blazing career in companies like Glaxo, Ranbaxy,… passed away on the 31st October at the age of 78. This post is my humble tribute to him. May his soul Rest in Peace.

Pic Courtesy: Amul 

25 years since the “Roja” blossomed!!!

It was in the year 1992, exactly 25 years ago. I was in Cochin learning the ropes in my 1st job. Weekends were usually time for catching up on films of all hue. And that particular weekend was reserved for what eventually turned out to be a landmark film in Indian cinema in many ways than one. The film Roja was helmed by Maniratnam who had by then become a sort of a cult in Tamil cinema with back to back hits. The film had many firsts to its credit. For the 1st time, a Mani’s film was not about a Robin hoodish character (like in Pagal Nilavu, Nayagan, and Thalapathi) or not of relationships in uber cool urban setting (like in Mouna Ragam, Agni Natchatiram, Idayathai Thirudathey, and Anjali).  In this he explored a new template that of setting up a relationship story with a conflict as backdrop and one that he would often deploy in his career later with mixed success (Bombay, Iruvar, Dil Se, Kannathil Muthamittal,…).  And more importantly for the 1st time a Maniratnam film did not have Ilayaraja as the music director. One with whom he had partnered since his 1st film and delivered some eternal music. Instead he introduced a rookie, young talent to the world called A.R. Rahman who was till then doing jingles for ads. Leo coffee apart from providing the caffeine quotient to South Indians also has the distinction of providing 2 heartthrobs to Indian Cinema – Rahman and Arvind Swamy!!!

Leaving the theatre after the film Roja, I was disappointed with the film. I thought that the film was good but not great. And Mani whose films are deeply rooted in realism, in this had an overdose of melodrama particularly in the end. But then in the theatre at the climax when Arvind Swamy is let off by his captors and gets to unite with his wife, there was a standing ovation. So I guess it all worked for Mani and the film.

So is this post a review of the film Roja 25 years late as the title may suggest? I guess not. But of the genius called Rahman which the film bequeathed to us. Being an ardent and unapologetic fan of Ilayaraja, I guess the first reason for not liking the film Roja was probably that Raja was not doing the music. But in the film as the 1st song – Chinna China Aasai, played out, the music and the visuals were just breathtaking. It was clear that we were entering into a new era of sounds in Tamil music.  SPB, Chithra and other many new comers who were singing in the film were all sounding differently. The songs started growing on you and so did the film. By the time, the Hindi version of Roja got released and became a “super-dubber” hit, Mani was excused and I came out of denial to accept that he has indeed made another great film!

Post Roja, Rahman continued to belt hit songs one after another and he was soon becoming a rage. Whether it was feet tapping numbers like Chikku bukku rayile, Petta Rap,.. or melodies like Narumugaiye, Ennavale,.. or folk numbers like Poraale Ponnu thayee soon Rahman’s music was all over the place.  And in South India where the benchmark for a musician is always how “sound” his/her basics are in classical music (read as Carnatic), Rahman’s deployment of Carnatic ragas in some of his compositions was deft and subtle.  In the song Kanna Moochi yenada for the film Kandukonden, Kandukonden, Rahman’s blending of ragas Natta Kurinji and Sahana is exceptional. Also in the song Narumugaiye in Iruvar the classical Nattai raga gets a Rahman touch. And in the song – Vidukathaiyaa intha Vaazhkai from the film Muthu, a situation (watch here) which is melancholic Rahman aptly uses Ahir Bhairavi – a raga suited to convey such emotions (Remember Viswanathan-Ramamurthy’s Ullathil Nalla Ullam,… in Karnan??). Enough to get into the good books of even the purists of Mylapore, I say!!  While doing all this, he was also in the forefront of turning “Super-Singers” to Stars and breaking the hegemony of established stalwarts. Soon capping new comers would become a mandatory trait for all music composers!

But still for the ears – which were so used to the melody and rhythm of Ilayaraja for probably 20 years since childhood, the new sounds of Rahman were still offbeat.  It was only much later that we came to know that in the film Punnagai Mannan which was touted to be the 1st to use computerized music, while Ilayaraja wrote the score, it was a young kid in his late teens named A. R. Rahman who actually handled the music sequencer for the theme music (listen here).

The fact was, in the initial period Rahman’s songs were sounding similar to his own earlier compositions and ended up being predictable. So, for many of us Raja fans, it was either Raja or Rahman and cannot be both.

By 2000 I had moved back to Mumbai and with that got to follow more Hindi music. Soon after, in 2001, the epic Hindi film – Lagaan had released. And Lagaan had Rahman as the music composer.  Apart from the various facets of the film which makes Lagaan a milestone film – the music score of Rahman was out of the world. Just in the first few minutes into the film as the song Ghanan Ghanan Ghanan starts playing out, one could make out that this was a hitherto not seen/heard Rahman. From then on, I became an unapologetic fan of Rahman. It was no longer Raja or Rahman but Raja and Rahman.

With his success in films like Roja, Dil Se, Lagaan Rahman became the 1st music composer from the South to leave an imprint in Bollywood. Directors from Bollywood didn’t mind making the trips to Chennai and burn the midnight oil (almost all his recording happens in the night – we are told) to get their music score done by Rahman.  And Rahman who keeps saying that he wants to continuously keep stretching his own limits –often walked this talk. His later movies particularly in Hindi like Jodha Akbar, Dilli 16, Rockstar,… explored new aspects of Sufi music till then not touched by earlier composers and brought Sufi music to the centre stage of Bollywood. And again for a person from the South of the Vindhyas to compose some wonderful Punjabi folk numbers in films like Rang De Basanti, Jab Tak Hai Jaan, Rockstar,,.. is something extraordinary.  Just as we keep thinking that Rahman is past his prime he surprises us with some outstanding music. In the film Tamashaa for example. Or even in the otherwise forgettable film Kochadaiyaan (the shifting of Octave as the song progresses in Meduvaagathaan,… – is nuanced music at its best)

Talking of Rahman and not mentioning of his Oscar would seem to be unjust. But then personally for me, The Slumdog Millionaire (TSM) was not Rahman’s best effort. Yes, it got him the Oscar and we should be proud of that. But beyond that, I think his own work in some of the Indian films far outweigh TSM or his other Hollywood efforts.

Comparisons of the music of Raja and Rahman are odious and unfair but unavoidable. To me Raja is an outstanding music composer. And Rahman an outstanding music Engineer. A true Engineer lives and dies by “Efficiency” as defined as “Output/Input” in his/her work.  So Rahman uses voices, scores, instruments, sounds and technology (Inputs) to optimize the eventual music output. Ilayaraja is a composer first who depends on the tune/score largely and then the right arrangement and less of technology. His music horse sense is what he brings to the table than the machines. Hence he is unparalleled in terms of understanding the musical needs of a situation. That’s why Raja’s songs always lift the situations in the films and he is way ahead of the rest as for as background score is concerned.  This debate can go on and on.

For a Raja-Rahman fan like me, what about a film that too by Maniratnam with music by Ilayaraja and Rahman – where Raja composes the tunes for the songs, writes the background score while Rahman does the arrangement, records the music, mixes it and we get to hear the magic!!! Well wouldn’t that be a great way to celebrate 40 years of (Anna) Kili’s chirping and 25 years of the Roja blossoming???

Leadership Marketing!!!

David Packard, Co-founder of Hewlett Packard famously said, “Marketing is too important to be left to the Marketing Department”.  He meant that in an organization, every individual – the CEO included, has to perform his/her bit in “marketing” the company’s products.  I am not sure if there is anybody else who has taken to this concept more keenly than Donald Trump, a CEO turned POTUS. How else could you explain this?? On the 28th Jan, Trump has a call with the Prime Minister of Australia Malcolm Turnbull as part of his global leadership outreach since he became the President. Post the call, the official White House Readout on the call went thus:

“President Donald J. Trump and Australian Prime Minister Malcolm Turnbull spoke by phone for twenty-five minutes today. Both leaders emphasized the enduring strength and closeness of the U.S.-Australia relationship that is critical for peace, stability, and prosperity in the Asia-Pacific region and globally”.

A few days hence, media reports emerged on the call which said, “Donald Trump yelled at Australian PM during “worst ever” phone call about refugee swap deal – then HUNG UP”. For obvious reasons, this report created a furore all over with the rumblings being heard for few days over. In the meantime Trump at a Prayer Breakfast added,

Believe me, when you hear about the tough phone calls I’m having – don’t worry about it. Just don’t worry about it,”

Now, here’s the intrigue. Apparently we hear that while on the call with Turnbull, Trump was joined by the then National Security Advisor Michael Flynn and senior advisor Steve Bannon. Only. So how did reports of his so called “yelling” and “hanging up” find their way to the media??? Surely the President’s office is not bugged by some media house! It’s clear that the media reports were a part of an orchestrated PR campaign to market the product called Trump. In this case it was clearly intended to send a message to his constituency which bought his message of “America First” during the campaign that he is tough and is now “Walking the Talk”.  Notwithstanding the tremors that the news of the call created, I am sure it did the job of enhancing Trump’s image among his supporters as a no nonsense leader. So it was not just important for Trump to talk tough on the refugee issue but to communicate to the world that he talked tough.

trump

Welcome to the age of “Leadership Marketing”!!!

Closer home too, we have parallels to this. Through Narendra Modi our Prime Minister. For example, when Heeraben, our PM’s mother visits him in Delhi and spends a few days at the official Prime Minister’s residence, we get to see pictures splashed in the newspapers of Narendra Modi with his mother. The source of this being the Prime Minister’s twitter handle itself where Modi posted pictures of him walking his mother in a wheel chair along with his tweet which said “My mother returns to Gujarat. Spent quality time with her after a long time & that too on her 1st visit to RCR”.  So to his many followers, the intended message is clear. Here’s a leader who is tender at heart with his mom while being blessed with a 56” chest in his own words to take on his adversaries.  In India more than spending time with wife and children, image of a leader taking care of his mother has a telling impact. Again it was not just enough for Modi to spend quality time with his mom but to inform the world that he did so!!!

America, arguably the global fountainhead of marketing has been in the forefront of adopting this technique with Trump now but even with Barack Obama before. Routinely we were fed with images of how the Obamas enjoyed quiet dinners at suburban restaurants on weekends. On Obama’s 55th birthday which was his last in Office, we saw plugs like “55 pictures of Obama discovering his inner child” and so on!!! In the case of Obama the positioning was not of a tough leader but of an affable and lovable man who cared for everybody.

In India, giving competition to our PM in Leadership Marketing is the Aam Aadmi Party Chief Arvind Kejriwal. He wears the positioning of Aam Aadmi on his sleeve. Literally. Even as a CM of a state he walks in chappals, wears loose fit clothes, tweets reviews of films he catches up on weekends,… to reinforce his positioning. The party also posts routinely on Facebook like this:

“Chief Minister of India’s Capital. No security, No VIP treatment. Truly Aam Aadmi,”  With the following picture:

ak1

Not surprising that the post got over 30,000 likes and 5,400 comments!!!

So, Leadership Marketing is no longer the exclusive domain of Americans.

In advocating this Leadership Marketing, I must say that the advent of Social media has made the job much easier. No need to depend on your PR agency to do the job. One could time it yourself.

On the flip side, the case of Vijay Mallya tweeting a picture of himself at a Super luxury hotel in Dubai and claiming to have a rocking time when his employees were hitting the streets for unpaid salary back home were bad optics and horrendous Leadership Marketing!!! Leadership Marketing is the new double edged sword in the arsenal for leaders to “position” themselves “right” in the battle for the minds and hearts. Double edged it is and hence they can’t leave it to the party’s publicity wing or an external agency but have to be on top of it themselves. Just as Packard advised.

As leaders engage in this marketing and optics, we the people need to develop the skill of separating wheat from the chaff and make our judgement objectively rather than fall for the optics or surround sound!!!

So the next time when you see a report quoting from an “inside source” of Trump banging the table during a meeting with Tim Cook for not making Apple phones in America or a clip of O.Paneer Selvam praying to a Jayalalitha’s picture tucked in his shirt pocket, you know why!!!

Somebody famously said, “The Future of Marketing is Leadership”. I am tempted to paraphrase in tune with today’s times as “The Future of Leadership is Marketing”. Amen.

Ad today, Sad Tomorrow – A Brand Ambassador’s soon to be story!!!

Since the time, Sindhu won a Silver and Sakshi a Bronze for India at the Rio Olympics, their phones (probably endorsed by a Kareena or an Alia) I guess haven’t stopped ringing. Or perhaps their managers’. For, many brands are on their way to signing them as brand ambassadors. For now it’s O.K., for Sindhu or Sakshi to sign on the dotted line in these endorsement contracts and make hay while the medal shines. However not if the Government pushes forth the changes in the Consumer Protection bill which proposes jail term and fine for celebrities in case of misleading advertisements for products they endorse. The intention being to make celebrities also responsible for products they endorse apart from the manufacturers. “Consumers tend to get influenced by the promise made by the celebrities in ads” is the argument behind the proposed move.

As a marketing professional I have never been very excited about using celebrities in ads to push a product. In B-schools every year, one popular project students carry out with the blessings of their professors is to find out the effectiveness of celebrities in an ad campaign. That the study is done regularly conveys that the jury is still out on that. At a superficial level though, it is commonly accepted that use of a celebrity helps break the clutter and differentiate the ad. Though as per me, this is “laid back, lazy creativity” as there are indeed many other ways to break the clutter. Using celebrities is of course a low hanging fruit for those with big budgets and is often deployed as a creative strategy when one can afford. I just realized that this piece is not on whether to use celebrities or not in ads. We will keep that for another Sunday. But on the proposed changes in the law which could stop the party on its tracks for the so called Brand Ambassadors.

Going back in time, I think ads whether print or TV just had people featuring in them and were called as models. And then slowly the practice of plugging in celebrities like actors, sportspersons,… crept in as I mentioned, probably to make the communication stand out. I am not sure when this “celebrities modelling” for an ad morphed into “endorsing the product” and then as we see now becoming “brand Ambassadors” for the company.

She looks like Sonia Sahni to me.

As long as celebrities “featured” in ads for products I guess they were just plain actors parroting some lines. But when they started endorsing brands (making a killing in the process) – that’s when I guess they came into the ambit of influencing buyers’ decision and of course within the prying eyes of lawmakers. In my understanding there are 2 types of celebrity endorsements. First, where a celebrity is used to promote a product which is related to what he/she is doing and is a direct endorsement. For example – A Sachin or a Kapil Dev being used to promote ‘Boost’- an energy drink for children. When Kapil says – “Boost is the secret of MY energy” there is a clear communication to moms that “if you want your child to become like me, do consider giving Boost to your kid”.  Or when Katrina Kaif says – “if you want a smooth skin like mine, use Lux Soap”!

The second category is where brands just use a celebrity as a face in the ads and the products may not be related at all. For example – Amitabh Bachchan featuring in Binani Cement ads.

And probably there exists a third category – where the product is not related to the celebrity’s field of normal work but companies tap into the credibility of the star to push their wares. Though this is not common, we have started seeing this of late. For example, when Cadbury’s wanted to make a comeback after they got hit by the “worms inside chocolate” tornado, they dialed in Amitabh. Amitabh featured in the commercial as “himself”. See the ad here. As you can see in this TVC, he was clearly putting his personal credibility at stake to communicate to consumers that with the many steps taken by the company, “All is well” with the chocolates!

(I’m not considering the social awareness campaigns using celebrities for the moment)

In the whole business of celebrity endorsements, many questions do arise. Do the celebrities who extol the virtues of brands use the product/service themselves? Have they first checked if the claims they are making are true? In the case of endorsing for investment projects,.. do the celebrities vouch for the credibility of the promoters?

The thinking behind the proposed changes in the law seems to be after many instances of consumers landing in the pit after they invested their hard earned money in projects which also had big stars endorsing the same.  At the same time, there have been so many cases where consumers lost money in projects where stars were not at all involved!

It is difficult to believe that consumers are so gullible that they buy a product just because a star endorses it. This premise seriously underestimates the intelligence of a consumer. If just a star endorsement can make a product tick, all those mobile phones with celebrity brand ambassadors must be outselling the I-phone isn’t it???

But whatever it may be, punishing celebrities for wrong claims of a product because they feature in the ads seems a bit farfetched.  A consumer is expected to do his/her bit before deciding to buy a product/service. More so in the case of big investments. Putting the blame on a M.S.Dhoni just because a real estate project he endorsed didn’t see the light of the day is sheer escapism, I believe. I think we should consider celebrities featuring in ads as enhancing the entertainment quotient and nothing beyond that. At the same time as a socially conscious individual a celebrity should be careful in lending his/her name or face to a product which has inherent health concerns a la Gopichand who refused to feature in Cola ads in his prime time! And also do a bit more homework on the credibility of the brand/promoter before signing on the dotted line for the next 1 crore endorsement deal. Or else post the new law it will be “Ad today, Sad tomorrow”!!!

Post script: Will be interesting to know in which category of celebrity endorsements does the Jio campaign featuring our PM fall into???😝😝😝

Ki, Ka & Family!!!

Adman turned filmmaker Balki’s latest outing as his previous ones treads into unchartered territory in Bollywood. This post is not a review of the film but about its narrative. So, I’m not getting into rating of the film which anyway as per me was far better than his earlier work – Shamitabh. In this one, Balki through the male protagonist attempts to remove the differentiation of the “lings” in Hindi language namely स्त्रीलिंग (streeling) feminine and पुल्लिंग (pulling) masculine. I can pretty much understand as to where Balki is coming from. Like most of us from the South of Vindhyas probably Balki also found it difficult to figure out where to use Ka and Ki while conversing in Hindi😂. So getting rid of these “lings” would be a thing most of us will welcome!

ki-and-ka-movie-poster-2

But the film is not about any reform in Hindi but about a new form of relationship between an urban couple.  For the benefit of those who gave this Ki and Ka a miss, here’s the premise of the storyline where the film attempts to break established gender stereotypes. (You may like to watch the trailer here which would sum up the premise better) The man sits at home as a house husband while the woman pursues her career ambitions and is the one “pulling” the strings of the purse that is. The man cooks, cleans, does the household chores and also satiates the sexual needs of the wife adequately while his wife is engaged in drawing up boardroom strategies to sell her company’s products as a marketing pro. All this voluntarily and not out of forced circumstances. Now this is a new hatke formulation for Indian society and a Bollywood film – one which instantly brings smiles on the faces of urban women. In one stroke, Balki has earned the fandom of millions of women by making “Ki” (lady) the actual “Ka”(Man)!

So far so good. However in reality, if ones looks at the timeline of relationships between couples atleast in urban India, there has been a gradual progression but one that has still not reached Balki’s make believe stage yet. The evolution in society has been like this. In our grandparents’ times, the role definitions were very clear. The man (husband) is supposed to be the bread winner and is the protector of the family. The lady (wife) did all the work at home as a house wife and was generally subdued. These were the unchallenged “Ka” times! As literacy and family income levels increased, women became slightly more empowered. The next was the generation where the role clarity became hazy. While the husband continued to earn and be the head of the family, the wife apart from taking care of the house, also did her bit in enhancing the family income. So this was the era of the “Super Woman” who was still subdued at home. Though the wife was equally involved in earning money, somehow at home she was still expected to handle everything right from the kitchen to children’ studies. Still the “Ka” era. The next generation – probably the current one is where I guess things are more balanced. Both the husband and wife are equally well educated, ambitious about their respective careers and at home they just simply outsource the work. Or the husband grudgingly or otherwise plays ball to share work. Actually the “Ki and Ka” times.  (I must hasten to add that some of the above situations referred to in historical context exist even today. I’ve just referred to the trend)

Now what Balki has shown in the film is his fantasy of a “Ki” Era. An era where the woman is completely emancipated. Now the question is – Is this the future? Will we be seeing more and more men preferring to be house husbands willingly and would women take it as their comeuppance?? One doesn’t know.

But if one analyses all the above formulations, it is abundantly clear that the dominant “Ka” era is on the wane. The dominant “Ki” era is still a fantasy and would be in all probability fraught with its own dangers.  It would seem that the one which can work is the “Ki and Ka” formulation. However I have another construct in mind. Which is the “Ki, Ka & family” formulation. Where the husband and wife take care of the earnings part, share the household work and at the same time teach the children to embrace household chores and do their bit willingly. The best process of coaching is always the demonstrative process. When a child sees his dad cleaning up a shelf on weekends, he tends to pick this as a habit when he grows up. Apart from being demonstrative, I believe it is equally important to let children do the work instead of being too protective. In my experience I’ve seen that behind most misogynistic men have been indulgent parents. This is wonderfully demonstrated in the Award winning #sharetheload commercial of Ariel. Watch it here. Where the old father rues the fact that he never helped his wife –in her household work and that his son in law who is seen ordering around would have also not witnessed his dad helping at home!! And commits himself to share the load henceforth in household work. Now there can be no better news than this for any woman for whom Newspaper, TV and now mobile phones are sworn enemies for life😃😃.

“Can you please stop typing away to glory and share the load here?  It’s the wife at home. “Yes, coming!!!” is my loud war cry. Followed by, “Beta, put off the TV and come to the kitchen. See what appa is doing”!!!😃😃

So for me it’s not “Ki” or “Ka” or even “Ki and Ka”. It has to be “Ki, Ka & family”👍👍👍